In consideration of your use of the Site, you agree to provide true, accurate and complete information about yourself as prompted by the Site or ordering process. The Company has the right to deny you access to the Site or reject your order if your information is untrue, inaccurate or incomplete. You must be age 18 or older to use the Site. When entering the Site, you acknowledge that you are age 18 or older.
AGREEMENT TO DEAL ELECTRONICALLY
The Company may keep records of any type of communication conducted (information is sent or received) via the Site. All electronic records are deemed sent when they are properly addressed to the recipient and the record enters an information processing system outside the control of the sender or the record enters a region of an information processing system under the recipient’s control. All electronic records are deemed received when the record enters an information processing system that the recipient has designated or uses for the purpose of receiving electronic records or information of the type sent, in a form capable of being processed by that system, and from which the recipient is able to retrieve the electronic record.
It is your responsiblity to provide an accurate email address.
LIMITED NON-COMMERCIAL LICENSE TO USE SITE
The Company hereby grants you the limited right to view and use the Site only for the purposes of accessing information for career purposes. The Company reserves the right to suspend or deny, in its sole discretion, your access to all or any portion of the Site . This license is limited to personal and non-commercial uses by you. Any rights not expressly granted to you herein are reserved to the Company. No portion of this Site is targeted to children, and any minor should seek consent of his or her legal guardian before using this site. Unless you have received specific written permission from the Company, you may not (a) “frame” or otherwise impose editorial comment, commercial material or any information or content on, or in proximity to, content displayed on the Site or (b) alter or modify any content on the Site. Without limiting other restrictions, you agree not to reproduce, transmit, sell, or otherwise exploit the Site for any commercial purpose.
PROFESSIONAL RESUME WRITING SERVICE REFUND POLICY
The Resume Genie provides a professional resume writing service. All sales are final. There is no trial or grace period after purchasing the resume writing service. Like any writing project, there will be multiple drafts and revisions. The Resume Genie’s writers will work with you throughout the Revision Period until you are satisfied with your resume. As a result, there are NO refunds once the resume writing service has been purchased.
OBLIGATIONS OF USERS
The Site may allow users to upload, post, and/or distribute user-submitted content, and use of the Site for this purpose is subject to the following conditions:
· You understand that all user feedback, data, comments, suggestions, information, text, data, software, sounds, photographs, audio, audiovisual, video, artwork, graphics, messages and other materials of any nature (“Materials”) that are transmitted to or via the Site are the sole responsibility of the person from which the Materials originated. This means you, and not the Company, are entirely responsible for the Materials you transmit through the Site. Further, you understand that by using the Site you may be exposed to Materials that are offensive, objectionable or indecent.
· You shall not upload to, distribute through or otherwise publish through the Site any Materials which are indecent, libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, harassing, contain expressions of hatred, bigotry, racism or pornography, or are otherwise objectionable, or that would constitute or encourage a criminal offense, violate the rights of any party or violate any law.
· Your materials will not disparage in any manner the Company, its Licensors, or their products, or services and sites. Should we find that you have produced such Materials, your account will be deactivated immediately.
· Your Materials shall not infringe the copyright, trademark, publicity/privacy right or other intellectual property right of any third party.
· You shall not upload to the Site any Materials that contain viruses or any other computer code, corrupt files or programs designed to interrupt, destroy or limit the functionality or disrupt any software, hardware, telecommunications, networks, servers or other equipment.
COPYRIGHTS AND TRADEMARKS
EXCEPT AS EXPRESSLY PROVIDED HEREIN BY THESE TERMS, NEITHER THE COMPANY, ITS AFFILIATES, NOR ANY THIRD PARTY HAS CONFERRED UPON YOU BY IMPLICATION, ESTOPPEL OR OTHERWISE, ANY LICENSE OR RIGHT UNDER ANY PATENT, TRADEMARK, COPYRIGHT OR OTHER PROPRIETARY RIGHTS TO USE THE SITE. NO OWNERSHIP RIGHTS ARE OR WILL BE ASSIGNED TO YOU.
The trademarks, service marks and logos used and displayed on the Site are the Company’s, or its subsidiaries’ or affiliates’, registered and unregistered trademarks. The Company is the copyright owner or authorized licensee of all text and all graphics contained on the Site. All trademarks and service marks of the Company, or its affiliates, that may be referred to on the Site are the property of the Company, or one of its affiliates. Other parties’ trademarks and service marks that may be referred to on the Site are the property of their respective owners. the Company aggressively enforces its intellectual property rights. Neither the name of the Company, its affiliates, nor any of the Company’s other trademarks, service marks or copyrighted materials may be used in any way, including in any advertising, hyperlink, publicity or promotional materials of any kind, whether relating to the Site or otherwise, without the Company’s prior written permission, except that a third party website that desires to link to the Site and that complies with the requirements of the Section entitled “Links From Third Party Sites” may use the name “The Resume Genie” in or as part of that link.
The Company will not tolerate copyright infringement and reserves the right to block, disable, or otherwise remove any content or materials uploaded to the Site as well as terminate access to the Site if you engage in copyright or other intellectual property infringement. The law provides for civil and criminal penalties for copyright and other intellectual property law infringements.
Displaying, performing, storing, copying, distributing, or otherwise making available or using any content from the Site is prohibited, unless specifically authorized by the Company. Accordingly no such content may be used on another web site without express written permission from the Company.
SUBMITTING MATERIALS AND FEEDBACK
o Unless you enter into a separate written agreement with the Company, the Company does not claim ownership in Materials you submit, however, by submitting Materials in any form to the Company, in addition to other provisions of the Terms, you automatically grant Company a royalty-free, world-wide, irrevocable, non-exclusive, and assignable right and license to use, copy, reproduce, modify, adapt, publish, edit, translate, create derivative works from, transmit, distribute, publicly display and publicly perform such Materials for the purpose of displaying and promoting the Materials on any website operated by, and in any related marketing materials produced by, the Company and its affiliates.
o The Company owns all rights in any form, media, or technology incorporating the Materials. Upon your payment of fees, the Company grants you an express, non-exclusive, nonassignable, and nonsublicensable right and license under Company’s intellectual property to use any materials drafted by the Company specifically for you. This license is limited to personal and non-commercial uses by you.
o We hold the rights to use all comments, feedback, and ratings about our services for marketing purposes. In the event that feedback, ratings and comments are used in company marketing materials, we hold the right to use first names for our purposes and will keep all other personal information confidential.
o You agree to indemnify and hold the Company, its parent company, affiliates, officers, agents, partners and employees harmless from any claim or demand, including reasonable attorneys fees, arising out of your content and materials, your use of the Site, your violation of these Terms or your violation of any third party’s rights including such party’s copyrights and trademarks.
DISCLAIMER OF WARRANTIES
o EXCEPT IF EXPRESSLY PROVIDED OTHERWISE IN A WRITTEN AGREEMENT BETWEEN YOU AND THE COMPANY, THE SITE, SERVICES, AND MATERIALS ARE PROVIDED TO YOU “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, UNLESS SUCH WARRANTIES ARE LEGALLY INCAPABLE OF EXCLUSION. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH STATES, THE LIABILITY OF THE COMPANY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT FOR THE GUARANTEE SET FORTH ABOVE IN THE SECTION TITLED “PROFESSIONAL RESUME WRITING SERVICE REFUND POLICY”, THE COMPANY GIVES NO WARRANTIES OR GUARANTEES REGARDING THE EFFECTIVENESS OR TIMELINESS OF THE SERVICES IN MEETING YOUR EMPLOYMENT NEEDS. THE COMPANY DOES NOT GUARANTEE THAT THE SERVICES WILL RESULT IN YOUR BEING HIRED, POSITIONS BEING FILLED, OR EMPLOYEES BEING RETAINED, AND THE COMPANY IS NOT RESPONSIBLE OR LIABLE FOR ANY BUSINESS, EMPLOYMENT, HIRING, SALARY AND/OR OTHER COMPENSATION DECISIONS THAT YOU MAKE, REGARDLESS OF THE REASON MADE.
ASSUMPTION OF RISKS
o YOU AGREE TO ASSUME ALL RISKS THAT THE SITE, AND RELATED INFORMATION ARE SUITABLE OR ACCURATE FOR YOUR NEEDS AND WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. YOU AGREE THAT THE COMPANY, SHALL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE OF ANY SORT RELATING TO YOUR DEALINGS WITH ANY THIRD PARTY ADVERTISER OR CONTENT PROVIDER ON THE SITE.
o TO THE MAXIMUM EXTENT ALLOWED BY LAW, YOU AGREE THAT NEITHER THE COMPANY NOR ANY OF THE COMPANY’S OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, PARTNERS AND/OR SUPPLIERS WILL BE LIABLE TO YOU AND/OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE OR INCIDENTAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOSS OF PRIVACY OR FOR FAILURE TO MEET ANY DUTY, INCLUDING, BUT NOT LIMITED TO, ANY DUTY OF GOOD FAITH, LACK OF NEGLIGENCE OR OF WORKMANLIKE EFFORT) WHATSOEVER THAT MAY ARISE OUT OF OR BE RELATED TO THE SITE, SERVICES, AND/OR MATERIALS AND/OR ANY RELATED INFORMATION, OR TO ANY BREACH OF THESE TERMS, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IN THE EVENT OF FAULT, TORT (INCLUDING NEGLIGENCE) OR STRICT OR PRODUCT LIABILITY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH STATES, THE LIABILITY OF THE COMPANY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.
YOUR REPRESENTATIONS AND WARRANTIES
o You represent and warrant for the benefit of the Company, the Company’s suppliers, and any third parties mentioned on the Site, in addition to other representations and obligations contained in these Terms, that: (a) you possess the legal right and ability to enter into and make the representations and warranties contained in these Terms; (b) all information submitted by you to the Site is true and accurate; (c) you will not use the Site for any purpose that is unlawful or prohibited by these Terms; (d) you are the owner of the Materials and they are original to you; (e) the Materials do not infringe any third party right, such as copyright, trademark, and publicity/privacy right; (f) the Materials do not constitute defamation or libel or otherwise violate the law, and (g) you agree to defend, indemnify, and hold the Company (and its employees, representative, agents, and assigns) harmless from breaches of (a) through (g).
LINKS TO THIRD PARTY SITES
o The Site contains links to third party sites that are not under the control of the Company and the Company is not responsible for any content on any linked site. If you access a third party site from the Site, then you do so at your own risk. Company provides links only as a convenience and the inclusion of the link does not imply that Company endorses or accepts any responsibility for the content on those third party sites. Additionally, your dealings with or participation in promotions of advertisers found on the Site, including payment and delivery of goods, and any other terms (such as warranties) are solely between you and such advertisers. You agree that Company shall not be responsible for any loss or damage of any sort relating to your dealings with such advertisers.
LINKS FROM THIRD PARTY SITES
o If a third party links to the Site, it is not necessarily an indication of an endorsement, authorization, sponsorship, affiliation, joint venture or partnership by or with the Company. In most cases, the Company is not even aware that a third party has linked to the Site. A third party website that links to the Site: (a) may link to, but not replicate, the Company’s content, (b) may not create a browser, border environment or frame the Company’s content, (c) may not imply that the Company is endorsing it or its products or services, (d) may not misrepresent its relationship with the Company, (e) may not present false or misleading information about the Company’s Services, (f) should not include content that could be construed as distasteful, offensive or controversial, and (g) should contain only content that is appropriate for all age groups.
o This Site is controlled and operated by the Company from its offices within the United States of America. The Company makes no representation that the Site, Services, or any related information offered by the Company are appropriate or available in other locations. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. You may not use or export the Services on the Site in violation of U.S. export laws and regulations. You agree to comply with all applicable laws regarding the transmission of technical data exported from the United States and the country in which you reside (if different from the United States).
GOVERNING LAW; EXCLUSIVE JURISDICTION
o These Terms shall be governed by the laws of the State of California without regard to its conflict of law provisions that would give rise to the substitiave law of another jurisdiction. Any disputes arising under or related in any way to these Terms, the Site, or any Services shall be resolved solely through binding arbitration in California County, California, in accordance with the provisions below.
DISPUTE RESOLUTION AND AGREEMENT TO ARBITRATE; CLASS ACTION WAIVER.
Please read the following carefully. It affects your rights.
o Most problems that users encounter can be resolved quickly and to a user’s satisfaction by contacting us at firstname.lastname@example.org. You and The Resume Genie each agree that any and all disputes or claims that have arisen or may arise between you and The Resume Genie shall be resolved exclusively through final and binding arbitration, rather than in court. The United States Federal Arbitration Act governs the interpretation and enforcement of this Agreement to Arbitrate.
o Arbitration is more informal than a lawsuit in court. There is no judge or jury in arbitration, and by agreeing to arbitration, you and The Resume Genie waive the right to a judge or jury. Instead, arbitration uses a neutral arbitrator to decide the dispute, and court review of an arbitration award is limited. However, an arbitrator can award the same damages and relief on an individual basis that a court can award to an individual. An arbitrator also must follow these Terms and Conditions as a court would.
o For the purpose of this provision, “The Resume Genie” means The Resume Genie and its parents, subsidiaries and affiliated companies, and each of their respective officers, directors, employees and agents. The term “Dispute” means any dispute, claim, or controversy between you and The Resume Genie regarding any aspect of your relationship with The Resume Genie, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory, and includes the validity, enforceability, or scope of this provision (with the exception of the enforceability of the Class Action Waiver clause below). “Dispute” is to be given the broadest possible meaning that will be enforced, and shall include any claims against other parties relating to services or products provided or billed to you (such as The Resume Genie’s licensors, suppliers, dealers, or third party vendors) whenever you also assert claims against us in the same proceeding.
o WE EACH AGREE THAT, EXCEPT AS PROVIDED BELOW, ANY AND ALL DISPUTES, AS DEFINED ABOVE, WHETHER PRESENTLY IN EXISTENCE OR BASED ON ACTS OR OMISSIONS IN THE PAST OR IN THE FUTURE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION RATHER THAN IN COURT IN ACCORDANCE WITH THIS PROVISION.
o The American Arbitration Association (the “AAA”) or JAMS will arbitrate all Disputes. For arbitration before AAA, the AAA’s Supplementary Procedures for Consumer-Related Disputes existing as of the time of the filing of the arbitration will apply. The AAA rules are available at www.adr.org or by calling 1-800-778-7879. For arbitration before JAMS, the JAMS Comprehensive Arbitration Rules & Procedures existing as of the time of the filing of the arbitration will apply. The JAMS rules are available at www.jamsadr.com or by calling 1-800-352-5267. This Section will control if it conflicts with the applicable arbitration rules. Under no circumstances will class action procedures or rules apply to the arbitration.
o The arbitration shall be commenced as an individual arbitration, and shall in no event be commenced as a class arbitration. All issues shall be for the arbitrator to decide, including the scope of this Section.
o The arbitration will be conducted before a single arbitrator in the county in which The Resume Genie does business or at another mutually agreed location. If the value of the relief sought is $10,000 or less, you or The Resume Genie may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on you and The Resume Genie, subject to the arbitrator’s discretion to require an in-person hearing, if the circumstances warrant. Attendance at an in-person hearing may be made by telephone by you and/or The Resume Genie, unless the arbitrator requires otherwise. Arbitration Award
o The arbitrator will not have the power to award relief to, against or for the benefit of any person who is not a party to the arbitration proceeding. The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party. The arbitration award will be final and binding on the parties, except for any right of appeal provided by the Federal Arbitration Act, and may be entered in any court having jurisdiction over the parties for purposes of enforcement.
Payment of Arbitration Fees and Costs
o The client will pay all arbitration filing fees and the arbitrator’s costs and expenses. You are responsible for all fees and costs that you incur in the arbitration, including, but not limited to, attorneys’ fees or expert witness fees and expenses.
Class Action Waiver
o YOU AND THE RESUME GENIE AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND THE RESUME GENIE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. ALSO, ANY RELIEF AWARDED CANNOT AFFECT OTHER RESUMESPICE USERS AND SHALL NOT BE ADMISSIBLE IN ANY OTHER ARBITRATION OR OTHER LEGAL PROCEEDING.
o THE ARBITRATOR MAY AWARD RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S). Neither you, nor any other user of the Site can serve as a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding without having complied with the opt-out requirements above.
o You understand and agree that by entering into this Agreement you and The Resume Genie are each waiving the right to a jury trial or a trial before a judge in a public court. In the absence of this Agreement to Arbitrate, you and The Resume Genie might otherwise have had a right or opportunity to bring Disputes in a court, before a judge or jury, and/or to participate or be represented in a case filed in court by others (including class actions). Except as otherwise provided in this Section, those rights are waived. Other rights that you would have if you went to court, such as the right to appeal and to certain types of discovery, may be more limited or may also be waived.
o If any clause within this Agreement to Arbitrate (other than the Class Action Waiver clause above) is found to be unenforceable, that clause will be severed from this Section, and the remainder of this Section will be given full force and effect. If the Class Action Waiver clause is found to be unenforceable, this entire Agreement to Arbitrate will be unenforceable and the Dispute will be decided by a court.
o These Terms, as amended, constitute the entire agreement between you and the Company. If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. The Company’s failure to act with respect to a breach by you or others does not waive the Company’s right to act with respect to subsequent or similar breaches.
o You agree that the Company may amend or modify these Terms or impose new conditions at any time by updating these Terms on the Site or upon notice from the Company to you as published through the Site or by email. Any use of the Site or order by you after such updating shall be deemed to constitute acceptance of such amendments, modifications, or new conditions. If you do not want to be bound by an amendment, you will need to refrain from using the Site or using or ordering after that date.
If applicable law requires that Company accepts email notices (but not otherwise), then you may send the Company email notice to: email@example.com. With respect to Company’s notices to you, Company may provide notice of amendments by posting them in the Site and you agree to check for changes. Instead or in addition, the Company may give notice by sending email to the email address you provide during registration. Notice shall be deemed given 24 hours after it is posted or an email is sent, unless (as to email) the sending party is notified that the email address is invalid.
Your Consent To These Terms
By accessing and using the Site, you consent to and agree to be bound by the foregoing Terms. If we decide to change these Terms, we will make an effort to post those changes on this web page so that you will always be able to understand the terms and conditions that apply to your use of the Site.
If you have additional questions or comments of any kind, or if you see anything on the Site that you think is inappropriate, please let us know by e-mail firstname.lastname@example.org.
The Resume Writing Process
Sending Us Your Information
1. Send your current resume/work history to email@example.com and let us know which resume layout you prefer (we can send you samples or you can view the layouts on our Layouts page). Please make sure you have given us your current information. Also, please send your answers to “The Questions” listed below. These questions are optional, but it does help with the process.
Layout Selection: Please select your layout carefully. Once you have chosen a layout, you cannot change your mind.
Note: If your employment history is different from what is reflected on your resume, please provide the names, dates, and titles of any positions not listed on your resume.
2. After receiving your information, we will review your information and begin writing your first draft; typically within 5-7 business days (not including weekends) unless you have purchased the Rush It! option. For more information, please see “First Drafts” below. If you would like to schedule a time to speak over the phone, please let us know when you send your information. If you do not let us know, we will assume you do not need a phone call.
3. After we have crafted your first draft, we will email your resume to you in PDF format. The email will be titled “Resume : Draft 1.0.”
Note: We will be sending Word documents after your resume is finalized.
1. Review your first draft and send us your edits in one of the formats listed in “Your Edits” below.
Note: You can send us your edits in an email or create notes in the PDF. Whatever works for you. Do not however, edit directly in the PDF, or convert the PDF file to another file type and edit within that document. We will not accept these edits. Also, when reviewing your resume, please verify the content for accuracy including dates, links, bullet points, etc. It is your responsibility to make sure the content is accurate.
2. After receiving your edits, we will make the changes (if there are any) and send the next draft to you. After sending us your draft edits, please allow approximately 2 business days (not including weekends), for us to make the changes and send them back to you. We try and get drafts back to you as quickly as we can, but 2 business days is our turnaround for edits and final copies. The editing/review process continues until you are ready to finalize your resume.
Finalizing Your Resume
1. When you have no further changes, please tell us you are ready for your final copies (or we will ask you). When you are ready for your final copies we will begin work on your remaining documents (if applicable).
2. We will send your final copies within 2 business days (not including weekends). The final copies will include Word versions (editable) of your documents, depending on which package you have ordered.
Note: When you open your documents in Word, please make sure you have the latest version of Word installed. If you view your document in a Preview pane in your email/browser, the formatting may not look right. We cannot fix compatibility issues, and we cannot address formatting issues in Preview panes because this is not actually a Word/formatting problem, it’s a browser issue. Please always send your resume to employers/recruiters in PDF format for this reason.
First drafts are sent within 5-7 business days (unless you have purchased the Rush It! option) of receiving your resume. If you would like to talk about the first draft over the phone, please let us know as soon as possible so we can schedule a time to talk and not delay the resume writing process.
Please keep in mind that with first drafts, changes are to be expected, in fact, welcomed. First drafts are rarely perfect, but the collaborative process is what leads to a great final product. Our writers use the information you send to create a first draft, and many times, follow up is required on both our parts. Please be patient with the process.
Remember, the more information you give us, the better (and more accurate your resume will be). We are not with you on your job, but if you give us limited information, we will still do our best to create content that matches. Keep in mind, we need your input to make the resume great. While we have a large pool of experience from different industries, we are not familiar with every position out there. Please let us know how great you are so we can make you shine!
You will not be receiving a Word document until we have finalized your resume. Only PDFs will be sent during the resume review process; however, you can send edits back to us in any of the following formats: Email (Preferred Method): You can send your edits in an email response. Please indicate what you would like changed. For example, Please change the 1stbullet at my dog grooming job to “XYZ.”
Word: You can create a new Word document and make your notes and edits in that document. It helps if you reference specific sections in your edits. For example, The second bullet at my AnyTown Dog Grooming position needs to include poodles.
PDF: You can add notes. Please note, website links to do not always come across in PDF notes.
** Important Note: Do notedit directly in the PDF or convert the PDF file to another file format and edit within that document. We will not accept these edits. We will ask you to re-do the edits and send them using one of the formats listed above. We don’t accept these edits because of (1) compatibility issues and because (2) we cannot track the changes you have made. Also, when reviewing your resume, please verify the content for accuracy including dates, links, bullet points, etc. It is your responsibility to make sure the content is accurate.
You have three opportunities to let us know you would like to schedule a phone conversation:
1. As soon you place your order.
2. When you send us your work history/resume.
3. After you receive the first draft.
Hours: We are available for phone calls after 12:00 PST Monday to Friday.
Please let us know as soon as possible that you would like to schedule a time to speak so that we can fit you in quickly. We cannot guarantee “same day” phone calls, but we will get you in as soon as we can. Many clients prefer not to speak over the phone and are comfortable with email only communication, so if you do not request a phone call, we will assume you do not want one.
Each order (if applicable) is allotted one phone call, but if you would like additional conversations, we will do our best to accommodate you. Please note: The Resume Only package does not include phone calls (noted on website).
The Questions (Optional)
1. Your Current Resume: Is there anything you love or hate about your current resume? What do you want to change? What would you like to see?
2. Career Goals: What is your career goal? Advancement in your current field? Transition into a new field? Where do you want to go?
3. Accomplishments (This one is important): What are you most proud of in your career? Which accomplishments are important to you? Were you promoted quickly? Did you save your company money? Were you proactive in helping to solve a job-related problem? Did you hit a sales/company goal? If you can list one accomplishment from each position, this will make you stand out from other applicants.
Please thoroughly read all the polices listed below. If you are not happy with any of the policies listed, please cancel your order within 24 hours of placing your order. You will receive a full refund.
Refunds: We only issue refunds within 24 hours after placing your order; however, we will go above and beyond to make sure our clients are happy with the final product. We take get pride in our work and our relationships with our clients. If 24 hours have passed and you need to cancel and the first draft has not been sent, please contact us at firstname.lastname@example.org. Company policy is all sales are final, but if the first draft has not been sent, we will try to accommodate you, but cannot guarantee a refund. If a first draft has been sent, there are NO refunds.
Rush Orders: If you are in a rush but have not purchased the Rush It! listing, we will do our best to work with you; however, for the sake of fairness, our writers work on projects in the order that they come in (including edits, final copies, first drafts, etc.). The resume process (from sending the first draft, to final copy) takes, on average 7 business days (not including weekends); however, this timeline can vary based on the project’s editing process and does not include the initial 5-7 business day lead time. If you need your resume sooner and you do not want to pay the expedite fee, we probably won’t be able to fit you in. Also, if, during the process of waiting for your first draft or during the editing process, you find a job you want to apply for ASAP and has an urgent deadline, again please don’t expect us to fit you in. There are others ahead of you that have been waiting patiently. If you are not happy with this policy, please cancel your order within the next 24 hours. You will receive a full refund.
Ghosting: If we haven’t received a copy of your resume/work history within 7 business days we will attempt to contact you twice through the email address you used when you purchased the package. If, at the end of 10 business days, we have not heard from you, we will send you a blank “resume template” and mark the order as “complete.” However, if you contact us at any point in the future, we will still work on your order, we just want to be sure you receive all the documents you have paid for.
Spam: There are times when our client’s emails get sent to Spam. If you have sent an email and your writer has not responded within 2 business days, please send us a message to our alternative email at email@example.com. You are never bothering us!
Business Days/Hours: Our business days are Monday-Friday PST with every other Friday off. We are available for phone calls after 12:00 PST. If there is something that you need urgently on a weekend (which occasionally happens), put URGENT in the subject line; otherwise, we will respond to all emails on Monday early afternoon.
Showing Kindness/Civility: Please be respectful. We all have bad days, and we understand this might be a stressful time for you; however, our resume writers have been instructed to escalate any abusive emails. If it is found that you have been abusive/rude to a writer, we will immediately stop working your order. We will attempt to assign you to another writer, but we do not guarantee that further work will be done, depending on the extent of the behavior. Abusive behavior includes inappropriate language, discriminatory comments, etc. Please be courteous, or at a minimum…civil.
ATS: We format your resume in terms of content, headings, and keywords to give you the best chance of making an ATS match; however, we do not guarantee ATS compatibility with all programs. Also, we use templates with text boxes, they are not .TXT friendly meaning they cannot be used with “auto fill” forms. We create resumes that are ATS Keyword-Optimized, meaning we have created keywords that have the best chance of making an ATS match.